Money Back Guarantee

If you are dissatisfied with your purchase, you may return it within 60 days for a refund of the purchase price. Refunds will be 100% of the purchase price minus any restocking and/or shipping costs.   When an item is returned the shipping costs associated with that order are not refundable.

Items displaying excessive wear are not eligible for a refund. If an item is defective and you have contacted us for assistance, your shipping charges will be refundable.

In most cases you will return your product directly to us.  Some of our products are shipped directly from the manufacturer.  If your product was shipped directly from the manufacturer, you will need to return it to them for proper credit.  Please contact us for a Return Authorization and Return Instructions.

• Returns must to be requested within 60 days of invoice date.
• Initial outbound and return shipping charges are NOT refundable.
• In the event your purchase order initially shipped with free or discounted shipping, our outbound shipping and handling costs will be deducted from the refund.
• Returns must be new and unused condition and packed in the original manufacturers packaging.
• Returns must include all components of the original manufacturers package.
• Returns must include the original invoice so we can properly and quickly refund your money.
• Re-pack your return (in the original carton and/or packaging) and send it to the proper address we provide you
• For your protection we suggest you ship your package prepaid and insured.
• Please note whether the product packaging was opened and/or the product was used.
• Items displaying wear are not eligible for a refund.
• Containment System wire that has been removed from the spool and/or placed in the ground or installed and flags that have been used will receive a deduction from a containment system refund.
• Upon receipt of the merchandise, we will issue a credit to your credit card
• In most cases you will return your product directly to us.  Some of our products are shipped directly from the manufacturer.  If your product was shipped directly from the manufacturer, you will need to return it to them for proper credit.  Please contact us for a Return Authorization.  Your Invoice will indicate if an RMA is required.

  Days Since Purchase	Restocking Fee
  0-60	No Restocking Fee
  61-90	20% Restocking Fee
  91-120	30% Restocking Fee
  121-150	40% Restocking Fee
  151-180	50% Restocking Fee
  180+	No refund Available
  Manufacturer Specific Restocking Fees
  These manufacturers charge restocking fees effective upon shipping of the order
  Kittywalk Products	25%
  K & H Pet Beds	15%
  General Cage Products	15%
  Doggie Dooley	20%

  Upon receipt of the merchandise, we will issue a credit to your credit card within 3 business days. Should you have any questions about our Return Policies, please contact us.